What to do to return a purchased part?
If a part ordered from us does not fit or you no longer like it, you can of course return it to us. If the item is in mint condition, we will refund you the full item price within our cancellation period.
Follow these steps to return an item:
- Please go to https://rogx.de/Return to download your DHL return label or DHL QR code.
- Go to a DHL parcel store, drop off the item and show the QR code. The postal employee will do the rest for you.
- Alternatively, you can print out the DHL returns label and stick it on your parcel. You can hand in the finished labelled parcel at any DHL branch or to any DHL employee.
Follow these steps to return an item:
- Pack the item well. You can also use the packaging we use for this purpose.
- Send the package back to us:
D-A-Packs 4464588
ROGX UG (haftungsbeschränkt)
Eduard-Bodem-Gasse 1
6020 Innsbruck
Austria - Our returns are processed daily. As soon as we receive the item, we will refund the item price. We try to refund with the same payment method you used.
Follow these steps to return an item:
- Pack the item well. You can also use the packaging we use for this purpose.
- Send the package back to our warehouse:
ROGX UG / Rene Gubatz
Gerhart-Hauptmann-Str. 15 Ost 2
03044 Cottbus
Germany - Our returns are processed daily. As soon as we receive the item, we will refund the item price. We try to refund with the same payment method you used.